Responsible Gaming —
Your safety is our priority
Gaming at 99an is not just about fun — it should be safe and responsible. We want every player to enjoy themselves within healthy limits.
Our Safety Tools
99an provides players with various protective tools to help you keep your gaming in check.
Set Deposit Limits
Set a maximum deposit limit on a daily, weekly or monthly basis. This will protect you from overspending and help you play within your budget.
Time-Out Feature
If you want to take a break for a few days, use the time-out option. You can give yourself a break ranging from 24 hours up to 30 days.
Self-Exclusion
If you feel your gaming habits are getting out of control, activate Self-Exclusion. This will lock your account completely for a set period of time.
Session Time Control
Decide in advance how long you will play in one sitting. Setting a session limit will give you an automatic alert when the time is up.
Gaming History Review
View your deposit, withdrawal and betting history at any time. 99an keeps a full transaction record to ensure transparency.
24/7 Support Service
Our Bengali live chat support is always ready for any concern or problem related to gaming. Do not wait to ask for help.
21+ Age Verification
99an is an online gaming platform operated for players aged 21 and above only. Age verification is mandatory at registration. Any attempt by an underage person to open an account will be cancelled immediately.
If there are minors in your household or nearby, keep your device password-protected and do not share your login details. Responsible parenting is the first step of responsible gaming.
What to Do to Protect Minors
Follow the steps below to keep your device and account out of reach of children and teenagers:
- Use a strong password and PIN on your device
- Never share your 99an login details with anyone
- Avoid saving passwords in your browser
- Always log out after playing
- Enable parental controls on devices used by children
- If in doubt, contact our support directly
Warning Signs of Problem Gaming
If the following signs appear, it means gaming habits are taking a dangerous turn. Taking action in time is important.
Chasing Losses
Repeatedly continuing to play in order to recover lost money is an important warning sign.
Spending Beyond Your Budget
Gaming with household money, loans or borrowed funds is a sign of a serious problem.
Tendency to Lie
Hiding your gaming habits or lying to family or friends is a sign of a problem.
Withdrawal from Work and Family
If daily responsibilities, family and social life are being neglected because of gaming, help is needed.
Emotional Distress
Feeling restless, irritable or anxious when not playing is a clear sign of addiction.
Repeatedly Exceeding Set Limits
If you repeatedly go beyond the time or money limits you set for yourself, you should seek professional help.
Top Tips for Responsible Gaming
Responsible gaming is not just about following limits — it is a way of keeping the gaming experience enjoyable with a healthy mindset. The tips below will help keep your gaming experience positive.
- 01 Always treat gaming as entertainment, not as a source of income. There is no guarantee of winning, so only spend your entertainment budget.
- 02 Set your maximum budget for the day before you start playing. When that limit is reached, stop for the day — wait until the next day.
- 03 Do not game while drinking or when you are under stress. Play with a clear head and decision-making will be easier.
- 04 Take regular breaks. Taking at least a 10-minute break every hour keeps your focus and decision-making on track.
- 05 Do not chase bigger bets out of greed after a win. Being able to stop after a good win is the mark of a skilled player.
- 06 Spend time with family and friends. Stepping away from gaming and staying active in social life is important for mental health.
How to Activate Self-Exclusion
The self-exclusion process at 99an is simple and takes effect immediately. Follow the steps below.
Contact Live Chat
Connect with our 24/7 Bengali live chat support and let us know you want to activate self-exclusion.
Choose the Duration
Select self-exclusion for 30 days, 6 months, 1 year or indefinitely. Make the decision based on your needs.
Verify Your Identity
For security, our team will confirm your identity. This keeps your account protected.
Get Confirmation That Self-Exclusion Is Active
Your account will be completely inactive for the set period and you will receive a confirmation by email.
Deposit Limit and Time-Out Settings
Apart from self-exclusion, you can also activate the following controls yourself from your account settings:
- Deposit Limit: Set a maximum deposit amount on a daily, weekly or monthly basis
- Loss Limit: Play will stop automatically once you have lost a set amount
- Session Limit: Set how long you will play in one sitting
- Time-Out: Take a break from 24 hours up to 30 days
To change any limit, contact support — we are always here.
Our Responsible Gaming Commitment
99an believes the mental and financial wellbeing of every player is the highest priority. We do not just provide entertainment — we want to make sure you stay healthy and happy.
View FAQResponsible Gaming FAQ
Answers to frequently asked questions about responsible gaming.
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Enjoy the best gaming experience at 99an — responsibly.