99an Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") form a legal agreement between the company operating the 99an platform and our users. By accessing the 99an.lat website or using any of our services, you are giving your full consent to these terms.

Our platform provides online casino, sports betting and various gaming services for Bangladeshi players. If you do not fully understand these terms, please contact our support team.

Eligibility Requirements

• You must be 21 years of age or older.
• Online gaming must be legally permitted in the region where you reside.
• All information provided by you must be accurate, truthful and complete.
• One person may operate only one account.
• You must be in a suitable mental and financial condition to participate in gaming.

2 Account Registration and Verification

To register with 99an, you must create a valid account. The name, date of birth, address and contact details provided at registration must be truthful. Providing false or misleading information may result in the account being suspended or cancelled.

Identity Verification (KYC)

We may request documents for identity verification at any time at our discretion. 99an reserves the right to hold withdrawals until verification is complete.

• Scanned copy of National ID (NID) or passport.
• A utility bill or bank statement issued within the last three months.
• Documents required to prove ownership of the payment method.

Account Security

It is your responsibility to keep your login details (username and password) confidential. You are fully responsible for all activity carried out through your account. If you suspect unauthorised access, notify our support team immediately.

3 Financial Transactions: Deposits and Withdrawals

99an ensures easy and fast transactions through Bangladesh's popular mobile payment methods. The table below outlines the key points of our financial policy.

Deposit Policy

• Only payment accounts registered in your own name may be used.
• Deposits from third-party payment accounts are not permitted.
• Your balance will be updated and games will be available only after a successful deposit.

Withdrawal Policy

• Withdrawal requests are reviewed and generally processed within 10 to 45 minutes.
• Withdrawals may be held if account verification has not been completed.
• Withdrawals may be blocked for any suspicious transaction until an investigation is complete.
• The withdrawal amount will be returned to the wallet used for the deposit.

4 Bonuses and Promotional Offers

99an's bonus programs are designed to provide additional value for users. Each bonus offer has its own terms and conditions, and compliance with them is mandatory.

Welcome Bonus

New players will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. Accepting this bonus requires meeting a 15x wagering requirement.

• The bonus is issued only once and is non-transferable.
• You must wager 15 times the total balance including the bonus before making a withdrawal.
• Wagers on specific games may apply toward meeting the bonus conditions.
• Multiple bonuses cannot be used at the same time unless specifically stated.

General Bonus Policy

• 99an reserves the right to modify, suspend or cancel any bonus offer at any time.
• If evidence of bonus abuse or fraud is found, the account and any winnings may be confiscated.
• Claiming bonuses on multiple accounts from the same device, IP address or payment method is not permitted.
• Bonuses may only be used for genuine betting purposes.

5 VIP Program and Rewards

99an's VIP program provides special benefits and cashback for regular players. Below is a description of the five VIP tiers and their weekly cashback rates.

Progression through VIP tiers depends on the player's activity and engagement. Decisions regarding tier changes are made by 99an and they reserve the right to modify the terms of VIP benefits.

6 Gaming Rules and Fair Play

99an is committed to ensuring a fair and transparent gaming environment. All games offered on our platform are operated through qualified providers and follow fair play principles.

Permitted Activities

• Playing all games available on the 99an platform.
• Managing deposits and withdrawals on your own account.
• Claiming bonuses and promotions in accordance with their terms.
• Contacting the support team regarding legitimate matters.

Prohibited Activities

• Attempting to influence game outcomes using bots, automated software or any other technology.
• Attempting to gain bonuses or advantages by creating multiple accounts.
• Hacking, skimming or any other fraudulent activity.
• Attempting to control game outcomes through secret coordination with other players.
• Depositing or attempting to launder money obtained from illegal sources (money laundering).

Involvement in any of the prohibited activities above will result in the immediate closure of the account and confiscation of all balances. Legal action may also be taken if necessary.

7 Responsible Gaming Policy

99an gives the highest priority to responsible gaming. We believe that gaming should be an entertainment activity and should never be a cause of financial problems or mental stress.

Self-Exclusion and Limit Setting

• Players can set their own daily, weekly or monthly deposit limits.
• If you feel the need, you can request that your account be temporarily or permanently closed.
• After self-exclusion, the account cannot be reactivated within the specified period.

If you feel that gaming is having a negative impact on your life, please contact our support team or visit our Responsible Gaming page.

8 Privacy and Data Protection

Protecting your personal information is very important to us. We use SSL encryption and modern security technology to keep your information safe.

Data Collection and Use

• Information collected at registration is used only for account management and security purposes.
• Your transaction data is retained for financial reporting and fraud prevention.
• Your information is not sold or transferred to third parties.
• Information may be provided to authorities where required by legal obligation.

To learn more about our privacy practices, visit the Privacy Policy page.

9 Account Closure and Cancellation

99an reserves the right to investigate, suspend or cancel any account in the following circumstances:

• If any provision of these terms is violated.
• If false, misleading or incomplete information is provided.
• If evidence of fraudulent, illegal or suspicious activity is found.
• If bonuses or promotions are abused.
• If there is suspicion of a violation of Anti-Money Laundering (AML) regulations.
• If the account has been inactive for an extended period, in accordance with our defined policy.

Voluntary Account Closure

If you wish to close your account at any time, you may submit a request via live chat or email. It is possible to withdraw any available balance before the account is closed, subject to meeting the applicable conditions.

10 Limitation of Liability

99an provides its services on an "as is" basis. We do not accept any warranty or liability for the following:

• Uninterrupted or error-free availability of the platform.
• Losses caused by third-party services or network outages.
• Loss of game data due to unexpected technical issues.
• Losses caused by problems with your own device or internet connection.

11 Dispute Resolution

For any dispute or complaint, please contact our support team first. We aim to resolve all complaints fairly and as quickly as possible.

Complaint Process

• Report the matter via live chat or email ([email protected]).
• Provide all relevant information and evidence regarding the dispute.
• Our team will review the matter and respond as quickly as possible.
• If you are not satisfied with the decision, you may request a review at a higher level.

99an reserves the right to reclaim any winnings paid out incorrectly due to a technical error. If such an error is identified, the account balance will be corrected.

12 Changes to Terms

99an reserves the right to update or change these terms and conditions at any time. Continuing to use the platform after any changes means you automatically agree to the new terms.

• Users may be notified of significant changes via email or through the platform.
• It is the user's own responsibility to always check the latest terms and conditions.
• If you do not agree with the changes, you may request to close your account.

13 Intellectual Property

All content on the 99an website — logos, designs, software, text, graphics, and other materials — is the intellectual property of 99an or its respective licensors. Reuse, reproduction, or distribution of this content without our prior permission is prohibited.

14 Contact & Support

If you have any questions about these terms and conditions or need assistance, please contact us:

• 24/7 Bengali live chat support — directly through our platform.
• Email: [email protected]
• Service hours: 24 hours, 7 days a week (BST).