Your privacy is our responsibility

1 Introduction

99an ("we", "our") is an online gaming and betting platform operated for Bangladeshi players. We place the highest importance on our users' privacy and are fully committed to keeping their personal information secure.

This privacy policy ("Policy") describes in detail how your personal information is collected, processed, stored, and used when you access the 99an website and its related services. You are requested to read this policy carefully before accessing or registering on our website.

By using 99an's services, you are explicitly agreeing to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

2 Information Collection

We may collect your information in various ways. Details are provided below:

2.1 Information You Provide

Information you provide yourself for account registration and management:

• Full name and date of birth (for age verification)
• Email address and contact details
• Residential address (country and city)
• Preferred language and currency (BDT / Taka)
• Payment account details (bKash, Nagad, Rocket — only the necessary parts)
• Documents required for identity verification (as part of the KYC process)

2.2 Automatically Collected Information

Information collected by technical means when you visit our website:

• IP address and device location information
• Browser type, version, and operating system
• Duration of time spent on the site and pages visited
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third parties for the purpose of identity verification and fraud prevention. This information is always collected in a lawful and secure manner.

3 Purpose of Using Information

99an uses collected information solely for the following specific and lawful purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To operate gaming and betting services smoothly.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: To assist you through 24/7 Bengali live chat.
• Security assurance: To prevent fraud, money laundering, and illegal activity.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To further improve the user experience.
• Relevant communications: To inform you about important updates and relevant offers (based on your consent).
• Responsible gaming: To identify and prevent problematic gaming behaviour.

4 Cookies and Tracking Technologies

Cookies are small text files stored in your browser when you visit our website. 99an uses the following types of cookies:

4.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are required to maintain login sessions and ensure security. These cookies cannot be disabled.

4.2 Performance Cookies

These cookies collect information about how you browse our website. We use this information to improve the site's performance and usability.

4.3 Functional Cookies

These cookies are used to remember your preferences and settings (such as language preference and account settings).

You can control or delete cookies at any time by changing your browser settings. However, this may limit some functionality of the site.

5 Sharing Information with Third Parties

99an may share information with third parties in limited circumstances and under strict conditions:

• Payment processors: Only the information necessary to complete transactions with payment service providers such as bKash, Nagad, and Rocket.
• Identity verification services: With trusted verification agencies to complete the KYC process.
• Technology partners: Technology service providers for platform operations (such as game software suppliers) — they may only use the information for contractually agreed purposes.
• Legal authorities: To government or law enforcement agencies in response to a court order or legal obligation.
• Business successors: In the event of a structural change to the company (merger or acquisition), always notifying you in advance.

6 Data Security Measures

To keep your personal information secure, 99an uses industry-standard security technologies:

• SSL/TLS encryption: All data transmitted between your browser and our servers is sent in encrypted form.
• Secure server infrastructure: Our data centres are equipped with multi-layered physical and digital protection.
• Access controls: Only authorised staff have access to your information, and that access is subject to strict controls.
• Regular security audits: Our systems undergo regular security assessments.
• Password protection: Your password is stored as an encrypted hash — no one can view the password directly.
• Two-factor authentication: We offer the option to enable two-step verification for additional security.

While we strive to ensure the highest level of security, it is not possible to guarantee that data transmission over the internet is completely secure. We therefore cannot guarantee absolute security. However, we remain committed to always applying the highest protection measures available.

7 Data Retention Period

We retain your personal information only for as long as necessary:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Financial records are retained for a specified period (generally 5 years) after account closure, as required by legal obligations.
• Transaction records: May be retained for an extended period as required to comply with financial regulations.
• Marketing communications: Stopped immediately upon withdrawal of your consent.

Once the designated period has passed, we securely delete or anonymise your information so that no one can identify you from that data.

8 Your Rights Regarding Your Information

As a user of 99an, you have the following rights over your own personal information:

8.1 Right to Know

You can find out at any time what information we are collecting and using about you. Contact our support team and we will make that clear.

8.2 Right to Correction

If your information contains any errors or is incomplete, you can request a correction. This can be done directly from account settings or through support.

8.3 Right to Deletion

You may request the deletion of any information we have no reason to retain beyond legal obligations. However, this right may be limited in the case of active accounts or ongoing legal proceedings.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. We will assess your request and implement it where possible.

8.5 Right to Withdraw Consent

Consent previously given for marketing communications or optional data processing may be withdrawn at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

9 Protection of Minors

99an's services are for persons aged 21 or over only. We do not knowingly collect information from anyone under the age of 21.

We have age verification measures in place during the registration process. If we become aware that an account holder is under the age of 21, we will:

• The relevant account will be closed immediately.
• The collected information will be securely deleted.
• Necessary steps will be taken in accordance with applicable law.

If a parent or guardian becomes aware that we hold information about their minor child, please contact us directly.

10 Changes to the Privacy Policy

We may update this privacy policy from time to time due to business needs, legal changes, or technological developments.

For significant changes, we will:

• Display a clear notice on the website.
• Notify registered users by email.
• Show the date of the latest update at the top of the page.

Continuing to use 99an's services after changes have been made will be taken as your agreement to the new policy. If you do not agree with the changes, please contact us or stop using the service.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team:

• Email: [email protected]
• Live chat: 24/7 Bengali live chat support (via the website)
• Service Hours: 24 hours, 7 days a week (BST)

We take all information-related requests seriously and strive to ensure resolution in the shortest possible time.